Conversational AI for customers
Every enquiry answered in seconds — even at midnight
Your customers message on WhatsApp at 11pm. By the time you reply at 9am, they've bought from whoever answered first. An AI assistant trained on your business replies the moment they ask — and brings your team in when it matters.
1-2 weeks
From kickoff to answering real customers
24/7
Instant replies — even at 3am
Your knowledge
Trained on your products, FAQs and policies
WhatsApp + web
And more channels as you grow
Flagship product
Meet EzyChat — your WhatsApp AI assistant
EzyChat is our WhatsApp AI assistant for Malaysian SMEs — it answers enquiries, handles FAQs and follows up on the channel your customers already use, around the clock.
- Answers in Bahasa Melayu and English, in your brand voice
- Human handoff from day one — your team steps in anytime
- PDPA compliant, with local Malaysian support
- Live on WhatsApp in 1-2 weeks
Beyond WhatsApp
Wherever your customers prefer to ask
Website chat assistant
The same trained assistant on your website — catching visitors who browse after hours and turning product questions into enquiries.
Voice AI
Voice assistants that answer routine calls. An emerging capability we build on request — and we'll tell you honestly whether it's ready for your use case.
Multilingual support
Bahasa Melayu, English and Chinese — so customers can ask in the language they think in, and switch mid-conversation.
How it works
How it learns your business
Share your product info and FAQs
Send us what you already have — price lists, brochures, your website, the questions customers ask every day. No technical prep needed.
We train and tune
We build your assistant on that knowledge, set its tone, and test it with you until the answers sound like your best staff member.
Go live, with human handover
Your assistant starts answering customers around the clock — and passes the conversation to your team whenever a human touch is needed.
Malaysian MSMEs may offset digitalisation costs through government initiatives such as Geran Digital PMKS Madani, which offers up to 50% subsidy for eligible businesses.
Ask us about eligibilityFAQ
Questions SME owners ask us
No — your assistant is trained on your actual products, FAQs and tone of voice, and replies in natural Bahasa Melayu or English. You review and tune its answers with us before it ever talks to a real customer.
It hands the conversation to a human. Escalation paths are built in from day one, so complex or sensitive enquiries reach your team with the full chat history — never a dead end for the customer.
Bahasa Melayu and English out of the box, with Chinese available for businesses that need it — a natural fit for Malaysian customers who switch languages mid-chat.
Most assistants go live in 1-2 weeks. Pricing depends on your channels and enquiry volume, and eligible Malaysian MSMEs may offset part of the cost through government digitalisation initiatives — talk to us for a quote.
Yes — your assistant runs on the WhatsApp Business Platform and can be connected to your existing business number, so customers keep messaging the same contact they already know.
Get started
Ready to answer every customer?
Tell us about your business and we'll show you what your assistant could say to your customers — most teams go live within 1-2 weeks.