A unified workspace for always-on conversations
EzyChat brings together automation, live chat, and AI-assist tools so Malaysian customer teams can deliver responsive, personalised service. Start with proven blueprints from Anchor Sprint and adapt every workflow to match your tone, escalation processes, and compliance standards.
What your team gains
One workspace to automate FAQs, empower agents with suggested replies, and keep leadership aligned on CX performance.
- Centralise WhatsApp, website, and helpdesk conversations
- Teach the assistant using your SOPs, product guides, and ticket history
- Track quality with review queues, feedback loops, and analytics dashboards
65% faster first response
Average improvement observed across our pilot customer support teams.
3x more conversations handled
Automate routine questions while keeping agents focused on complex requests.
PDPA-ready compliance
Role-based access, audit trails, and deployment choices built for regulated industries.
Core capabilities your team can launch
Omnichannel messaging hub
Coordinate WhatsApp, live chat, and web messaging with one knowledge-aware workspace.
- Design conversation flows once and reuse them across every channel
- Trigger CRM notifications, ticket creation, and follow-up reminders automatically
AI knowledge orchestration
Ground every answer in your SOPs, product guides, and historical tickets for accuracy.
- Securely connect internal knowledge bases, SharePoint, and document libraries
- Generate Bahasa Melayu and English responses aligned to your brand voice
Agent assistance co-pilot
Give human agents instant suggestions, suggested actions, and recommended escalations.
- Surface AI-drafted replies with cited knowledge sources
- Hand off complex cases with full context, sentiment, and resolution history
Why Malaysian customer teams choose EzyChat
Launch with confidence
Anchor Sprint specialists help map intents, design flows, and quality-check transcripts before go-live.
Built for Malaysian compliance
Role-based controls, PDPA-aligned audit trails, and on-premise deployment options keep data protected.
Multilingual by default
Respond fluently in Bahasa Melayu and English with translation memory tuned to your preferred tone.
Measure every interaction
Dashboard insights track response time, CSAT trends, and automation coverage for leadership reviews.
Launch-ready playbooks and enablement
Launch-ready automations
Deliver a consistent experience across the channels your customers already use.
- WhatsApp concierge workflows for onboarding, service, and promotions
- Web chat experiences embedded directly on your site and portals
- Automated FAQ and knowledge workflows with human escalation paths
Enablement & success support
Keep optimisation moving with hands-on guidance from the Anchor Sprint team.
- Weekly optimisation sprints reviewing transcripts and new intents
- Playbooks for measuring CSAT, NPS, and operational KPIs
- Training resources for agents, supervisors, and compliance teams
Join the early access programme
Co-design the future of EzyChat with Anchor Sprint
We are onboarding a limited number of Malaysian enterprises that are ready to transform customer engagement with AI.
- Guided implementation with Anchor Sprint conversation designers
- Direct influence on the product roadmap and feature prioritisation
- Priority support with shared success metrics and executive reviews
Need guidance on where to start?
Speak with the Anchor Sprint team about your customer experience goals and we will recommend the right pilot for EzyChat.